1. An implementation plan is set
You and your dedicated Customer Success Manager will go through the process, nail down your use case and set a personalized action plan for the next four weeks. Everything will be mapped out ahead of time and your Customer Success Manager will be at your disposal for any questions that arise during these four weeks.
2. You will be trained to be a super user
Your Customer Success Manager will personally train you and your team and make sure you know everything you need to succeed. You will receive an onboarding space filled to the brim with tutorials, how-to’s and quick guides that you can always come back to.
3. Your SP_CE instance will be set up for success
Along with your Customer Success Manager, you will set up your SP_CE instance with everything that needs to be in place – from the initial content you want to use in your spaces to the integrations you’ll use. Before going live, you and your Customer Success Manager will make sure that everything is picture-perfect and that you are ready to invite your users.
4. You will go live
At this point, 4 weeks have passed and you are ready to go live with SP_CE. Now is the time to invite your users – and get them to use SP_CE in their day to day lives. All the tutorials and how-to’s in your Onboarding space will be available for your users, too. So that they can get the same quick start that you had.