Scale your training & after sales support
Problem
Many products require a robust training and ongoing support. The right material needs to be made available for the right people, regulatory demands and product updates means that the material needs to be changed continuously.
What’s more, training and support needs to be scaled to ensure that all customers can get quick value from their purchase – and use your product efficiently and correctly.
Solution
With SP_CE, you can create a dedicated, digital room where all material can be stored and seamlessly updated, where live training sessions can be held and where customers can ask questions and get answers. Use templates to quickly scale the rooms and reach all customers with a few clicks.
3 steps to train your customers
1. Create a space
Create a Space, a secure digital class room where you gather all material you need to educate your customers about your product. Share your room with a click and verify that everyone who should be there have gotten access.
2. Run Training sessions
Hold live training sessions where you show your product, how to work with it and what customers need to know. Ask pulse and quiz questions to keep participants active and to verify that they’ve understood your product.
3. Maintain a direct line of SUPPORT
Seamlessly update material and notify customers to the changes. Quickly answer any questions customers have in the chat, make them aware of any news with sleek video messages – and verify that they’ve gone through material with detailed data and analytics.
4. Follow up and sell more
Follow traction from the start and continue to optimize both messaging and performance. See which files that gets the most attention and what product videos that are being watched.
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